Refund Policy

At EEZI Commerce, your satisfaction is our priority. This Refund Policy outlines the conditions under which refunds are issued for products purchased through our website. Please note that all refunds are subject to the successful approval of your order cancellation or product return request in accordance with our respective policies. We strive for transparency and efficiency in our refund process, ensuring that once approved, your funds are credited back to you promptly.

1. Overview of Our Refund Policy

A refund from EEZI Commerce will only be processed and issued if your request for an order cancellation or product return has been officially approved by our team, following the guidelines set forth in our Privacy Policy & Terms and Conditional. This policy applies to all products sold on our website.

2. Eligibility for Refund

Refunds are contingent upon meeting the criteria specified in our:

• Order Cancellation Policy: If your order is successfully cancelled before it has been processed for shipping by our third-party supplier, you will be eligible for a full refund.
• Product Return Policy: If you return a product in accordance with our detailed Return Policy (e.g., due to defect, damage, or dissatisfaction within the allowed timeframe and conditions), and the return is approved upon inspection by our supplier, you will be eligible for a refund.

Please ensure you have read and understood these related policies to determine your eligibility for a refund.

3. Refund Process

Once your order cancellation or product return request has been approved by our team, the following steps will generally be taken to process your refund:

1. Approval Notification: You will receive an email notification confirming that your refund has been approved and initiated.
2. Refund Initiation: Our finance team will process the refund to your original payment method.
3. Supplier Confirmation (for returns): For product returns, the refund process is initiated only after the returned item has been received and inspected by our designated supplier, confirming it meets the return conditions. This step is crucial in our dropshipping model.
4. Credit to Account: The refund amount will then be credited back to the payment method that you used to make the original purchase.

4. Refund Timeframe

We understand that you are eager to receive your refund. Once your refund has been approved and initiated by EEZI Commerce:

• Please allow 5 to 7 business days for the amount to credit back into your payment method.

This timeframe accounts for processing times by our payment gateway, the banks involved, and your specific card issuer or payment provider. While we process refunds immediately upon approval, the exact time it takes for the funds to appear in your account can vary depending on your bank’s policies and procedures.

5. Non-Refundable Situations

A refund may not be issued in the following circumstances:

• Failure to meet Cancellation/Return Policy: If your cancellation request is made after the order has been dispatched, or if the returned product does not meet the conditions outlined in our Return Policy (e.g., damaged by customer, missing parts not due to our error, not in original packaging, returned after the stated period).
• Customs Duties and Taxes: Any customs duties, import taxes, or local fees incurred during international shipping are generally non-refundable by EEZI Commerce as these are charges imposed by your country’s authorities. You may need to seek reimbursement from your local customs office.
• Gift Cards: Purchases made with gift cards are typically refunded back to the gift card balance.
• Services: Fees for non-product services (if any) may be non-refundable.

6. Partial Refunds

In certain situations, only partial refunds may be granted (if applicable):

• Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
• Items returned after the specified return period.
• Items subject to restock fees as outlined in our Return Policy.

7. Late or Missing Refunds

If you haven’t received a refund within the specified 5-7 business days after receiving your refund confirmation email, please take the following steps:

1. Check Your Bank Account Again: Sometimes, it takes a few days for the refund to post.
2. Contact Your Credit Card Company/Bank: Inquire about pending refunds. There is often some processing time before a refund is officially posted.
3. Contact Your Payment Provider: If you used a third-party payment service (e.g., PayPal), check your account with them.
4. Contact Us: If you’ve done all of the above and you still have not received your refund, please contact us at [Your Email Address, e.g., [email protected]] with your order number and refund details. We will investigate the matter.

8. Contact Us

For any questions regarding our Refund Policy, or to inquire about the status of your refund, please do not hesitate to contact our customer support team.