Return Policy

At EEZI Commerce, we aim for your complete satisfaction with every purchase. This Return Policy outlines the conditions and procedures for returning products purchased through our website. Please read this policy carefully to ensure a smooth return process.

1. Return Request Timeframe

You have 7 to 15 days from the date of delivery to request a return for eligible items. After this period, we are unable to accept returns.

2. Conditions for an Approved Returnable Item

To be eligible for a return, the item must meet the following conditions:

• Unused and Undamaged: The item must be in its original, unused condition, without any signs of wear, damage, or alteration.
• Original Packaging: The item must be returned in its original packaging, including all tags, labels, and accessories.
• Complete: All parts, components, and included free gifts (if applicable) must be returned.
• Proof of Purchase: You must provide a valid order number or other proof of purchase.
• Not an Excluded Item: Certain items are excluded from returns due to their nature. See section 4 for details.

3. Return Procedure

1. Initiate a Return Request: Contact our customer support team at [Your Email Address, e.g., [email protected]] within the 7-15 day return window. Provide your order number, the item(s) you wish to return, and the reason for the return.
2. Receive Return Authorization: We will review your request and, if approved, provide you with a Return Authorization (RA) number and instructions on how to return the item.
3. Package the Item Securely: Pack the item securely in its original packaging to prevent damage during transit. Include all original components and accessories. Clearly write the RA number on the outside of the package.
4. Ship the Item: You are responsible for the return shipping costs, unless the return is due to our error (e.g., defective or incorrect item). We recommend using a trackable shipping method and insuring the package, as we are not responsible for lost or damaged returns.
5. Inspection and Processing: Once we (or our supplier) receive the returned item, it will be inspected to ensure it meets the conditions for an approved return. If approved, we will process your refund or exchange according to your preference.

4. Excluded Items

The following items are generally excluded from returns, unless defective or damaged upon arrival:

• Personalized or Custom-Made Items: Items made to your specific requirements.
• Intimate Apparel: For hygiene reasons, underwear, swimwear, etc. cannot be returned.
• Perishable Goods: Items with a short shelf life, such as food or flowers.
• Digital Products: Downloadable software, e-books, etc.
• Items Marked as “Final Sale”: Items sold at a significant discount and marked as non-returnable.

5. Return Shipping Costs

You are responsible for the return shipping costs, unless:

• Defective Item: You received a defective or damaged item.
• Incorrect Item: You received the wrong item.

In these cases, we will provide a prepaid return shipping label or reimburse your return shipping costs (with proof of postage).

6. Refunds and Exchanges

• Refunds: If your return is approved, we will issue a refund to your original payment method. Please allow 5-7 business days for the refund to appear in your account. As per our refund policy.
• Exchanges: If you prefer an exchange, we will ship the replacement item once we receive and approve the returned item. Exchanges are subject to availability. If the desired replacement item is unavailable, we will issue a refund instead.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately (within 48 hours of delivery) with photos of the damage or defect. We will work with you to resolve the issue, which may involve a replacement, refund, or other appropriate solution.

8. Dropshipping Considerations

As we operate a dropshipping business, returns may need to be shipped directly back to our suppliers. This may affect return shipping times and processing. We appreciate your patience.

9. Contact Us

For any questions regarding our Return Policy, please contact our customer support team.