Shipping Policy

At EEZI Commerce, we are dedicated to bringing a world of diverse products directly to your doorstep with efficiency and care. As a dropshipping business, our shipping process is designed to be streamlined and reliable, leveraging our global network of trusted suppliers. This policy outlines how your orders are handled, what to expect regarding delivery, and our approach to unforeseen shipping challenges.

1. Our Dropshipping Delivery Model

EEZI Commerce operates on a direct-to-customer dropshipping model. This means:

• You Place Your Order with Us: When you purchase an item on the EEZI Commerce website, you are placing an order directly with us.
• We Order from Our Suppliers: Upon receiving your order, we promptly place an identical order with our verified third-party suppliers. These suppliers are carefully selected from various regions, including the UK, US, Europe, and Canada, and platforms like Spocket, known for their quality products and reliable fulfillment.
• Suppliers Manage Delivery: Our suppliers then take full responsibility for preparing, packaging, and dispatching your items directly to the delivery address you provided. This direct shipment from the supplier to you ensures faster delivery times and reduces unnecessary handling.
• Global Reach: This model allows us to offer a vast array of products sourced from different parts of the world, directly to customers globally.

Our dedicated team at EEZI Commerce oversees this entire process, ensuring that orders are placed accurately and that our suppliers meet our standards for dispatch and shipping.

2. Estimated Shipping Times

Given that products are sourced from various international locations, shipping times can vary significantly.

• Estimates Provided: We provide estimated delivery times on each product page and at checkout. These are based on information from our suppliers and shipping carriers.
• Factors Affecting Delivery: Please understand that these are estimates only and are not guaranteed. Actual delivery times can be influenced by factors such as:
  • Supplier processing and handling times.
  • The origin country of the product and its distance from your delivery location.
  • The shipping method chosen.
  • Customs clearance procedures in the destination country.
  • Local delivery services and infrastructure.
  • Unforeseen circumstances (see section 3).

We strive to ensure timely deliveries and continuously work with our suppliers and logistics partners to minimize transit times.

3. Shipping Difficulties, Delays, and Product Issues

While we and our suppliers endeavor for seamless delivery, there are instances where shipping difficulties, delays, or product issues may occur due to factors beyond our direct control. These might include:

• Natural Calamities: Severe weather conditions (e.g., floods, storms, earthquakes), natural disasters, or other acts of nature that disrupt transportation networks.
• Indirect Reasons:
  • Customs Delays: Packages held for inspection or requiring additional documentation at customs.
  • Public Holidays & Peak Seasons: Increased volume during holidays (e.g., Christmas, Black Friday) or national events that affect carrier services.
  • Logistical Challenges: Unforeseen issues with shipping carriers, flight delays, port congestion, or postal service backlogs.
  • Pandemics or Health Crises: Global health emergencies that impact supply chains and shipping operations.
  • Incorrect Address Information: Delays caused by inaccurate or incomplete delivery details provided by the customer.
  • Product Quality Issues (during transit): Rare instances where a product might get damaged during shipping, despite our supplier’s best efforts in packaging.

Please understand that EEZI Commerce is not directly responsible for delays or issues arising from these external, unforeseen circumstances. Our role is to facilitate the order and ensure it is dispatched by our suppliers.

4. Our Commitment and Support

Despite not being directly responsible for external delays, we are absolutely committed to providing you with the best possible support globally. If you encounter any shipping difficulties, significant delays, or receive a product with an issue:

• Contact Us Immediately: Please reach out to our customer support team at [[email protected]] as soon as you become aware of a problem. Provide your order number and a clear description of the issue.
• Thorough Investigation: Our dedicated team will thoroughly investigate the situation with our suppliers and the shipping carriers. We will gather all necessary information to understand the root cause of the problem.
• Best Possible Solution: Based on the specific nature of the issue or problem, we will work diligently to find the best possible support and resolution for you. This may include:
  • Providing tracking updates and status information.
  • Contacting carriers on your behalf.
  • Arranging for a reshipment if a package is confirmed lost.
  • Initiating a refund or replacement if the product is damaged or defective upon arrival, in accordance with our Return Policy.
  • Offering compensation or alternative solutions where appropriate and feasible.

We appreciate your patience and understanding as we navigate these challenges. Your satisfaction is our top priority, and we are dedicated to ensuring a positive shopping experience with EEZI Commerce.

5. Tracking Your Order

Once your order is dispatched by our supplier, we will send you a shipping confirmation email that includes a tracking number and a link to track your package. Please use this tracking information to monitor the progress of your delivery.

6. Incorrect Address or Delivery Issues

It is the customer’s responsibility to provide an accurate and complete shipping address. If an incorrect address is provided and the package is undeliverable or returned to the sender, you may be responsible for re-shipping costs. We are not responsible for packages lost due to incorrect address information provided by the customer.

7. Customs, Duties, and Taxes

Please refer to our Taxation Policy for detailed information on customs duties, import taxes, and other fees that may apply to international shipments. These charges are typically the responsibility of the customer.

8. Contact Us

For any shipping-related inquiries, concerns, or to report an issue, please contact our customer support team.