Terms and Conditions

Welcome to EEZI Commerce (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of the EEZI Commerce website (the “Website”), including any content, functionality, and services offered on or through the Website. By accessing or using our Website, you signify that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

Please read these Terms carefully before using our Website. If you do not agree to these Terms, you may not access or use the Website.

1. About EEZI Commerce and Our Services

EEZI Commerce operates as an online dropshipping retailer, offering a diverse range of products including fashion, beauty items, electronics, shoes, boys’ and girls’ apparel, and various other general merchandise. Our business model involves sourcing products from a network of trusted third-party suppliers located in various regions, including but not limited to the UK, US, Europe, and Canada, as well as through platforms like Spocket. When you place an order with us, you are placing an order for products that will be directly shipped to you by our third-party suppliers. We meticulously manage the process, ensuring timely delivery and quality checks through our dedicated team, but we do not directly stock, handle, or ship the physical products ourselves.

2. Eligibility and User Accounts

2.1. Eligibility: By using the Website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You also affirm that you have the legal capacity to enter into these Terms.

2.2. Account Creation: You may be required to create an account to access certain features of the Website, such as placing orders or viewing your order history. When creating an account, you agree to: * Provide accurate, current, and complete information. * Maintain the confidentiality of your account password and restrict access to your computer or mobile device. * Accept responsibility for all activities that occur under your account. * Notify us immediately of any unauthorized use of your account or any other breach of security.

2.3. Account Termination: We reserve the right to suspend or terminate your account at our sole discretion, without notice or liability, for any reason, including if you breach these Terms.

3. Products and Services

3.1. Product Descriptions: We strive to ensure that all product descriptions, images, and prices displayed on our Website are accurate. However, we do not warrant that product descriptions or other content of this Website are entirely accurate, complete, reliable, current, or error-free. The actual colours, finishes, and dimensions of products may vary slightly from how they appear on your screen due to monitor settings and manufacturing variations.

3.2. Product Availability: All products are subject to availability. While we make every effort to display only in-stock items, given our dropshipping model, inventory levels are managed by our third-party suppliers. In the rare event that a product you ordered becomes unavailable, we will notify you promptly and offer alternative solutions or a full refund.

3.3. Pricing: All prices are listed in [Your Currency, e.g., USD, EUR, GBP, CAD, INR]. Prices are subject to change without notice. We are not responsible for any pricing errors, typographical errors, or omissions. In the event of a pricing error, we reserve the right to cancel any orders placed for the incorrect price.

4. Order Acceptance and Cancellation

4.1. Order Placement: When you place an order on our Website, you are making an offer to purchase the products listed in your order. This offer is subject to acceptance by EEZI Commerce.

4.2. Order Confirmation: After receiving your order, we will send you an order confirmation email. This email confirms that we have received your order and indicates that it is being processed. This confirmation does not signify our acceptance of your order, nor does it constitute a confirmation of our offer to sell; it merely confirms that we received your order.

4.3. Order Acceptance: Your order is accepted, and a contract is formed, only when we send you a shipping confirmation email, indicating that the products have been dispatched by our supplier. At this point, the product(s) are considered sold.

4.4. Order Cancellation by You: You may cancel an order only if it has not yet been processed for shipping by our supplier. Please contact our customer service team immediately if you wish to cancel an order. Once an order has been dispatched, it cannot be cancelled, and you will need to follow our Returns Policy.

4.5. Order Cancellation by Us: We reserve the right to refuse or cancel any order for any reason at our sole discretion, including but not limited to: * Product unavailability. * Errors in pricing or product description. * Suspected fraudulent or unauthorized transactions. * Inability to obtain authorization for payment. * Issues identified by our suppliers regarding product quality or fulfillment.

5. Pricing and Payment

5.1. Currency: All prices are displayed in [Your Primary Currency, e.g., USD]. If you are purchasing from a different currency, your bank or payment provider may apply currency conversion rates and fees.

5.2. Payment Methods: We accept various payment methods as indicated on our Website, which may include credit/debit cards (Visa, MasterCard, American Express, etc.), PayPal, and other secure payment gateways. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Website.

5.3. Payment Processing: All payments are processed securely by third-party payment processors. We do not store your full payment card details on our servers. By submitting your payment information, you authorize EEZI Commerce and its third-party payment processors to charge your selected payment method for the total amount of your order, including any applicable taxes and shipping fees.

5.4. Taxes: Prices displayed on the Website may or may not include applicable sales tax, VAT, or other similar taxes, depending on your shipping destination and local regulations. Any applicable taxes will be calculated and added to your order total during the checkout process. You are responsible for paying all such taxes.

6. Shipping and Delivery

6.1. Delivery Times: Given our dropshipping model and the global locations of our suppliers (UK, US, Europe, Canada, and via Spocket), delivery times can vary significantly. Estimated delivery times are provided on product pages and at checkout, but these are estimates only and are not guaranteed. Factors such as supplier processing times, shipping carrier delays, customs procedures, and destination country can impact delivery. We are committed to timely delivery and work closely with our suppliers to facilitate efficient shipping.

6.2. Shipping Costs: Shipping costs will be calculated and displayed at checkout. These costs may vary based on the product, supplier, destination, and selected shipping method.

6.3. International Shipping & Customs: For international orders, products may be shipped from outside your country. You are responsible for any applicable customs duties, import taxes, tariffs, or other fees imposed by your country’s customs authority. These charges are not included in the product price or shipping cost and are the responsibility of the customer. EEZI Commerce has no control over these charges and cannot predict what they may be. We recommend checking with your local customs office for more information before placing an order. Delays due to customs processing are beyond our control.

6.4. Risk of Loss: The risk of loss and title for products purchased from the Website pass to you upon our supplier’s delivery of the items to the carrier. We are not responsible for any lost or stolen packages once they have been confirmed as delivered by the carrier to the address provided by you.

6.5. Incorrect Address: It is your responsibility to ensure that the shipping address provided is accurate and complete. We are not responsible for non-delivery or delays caused by an incorrect or incomplete address provided by you. Additional shipping charges may apply if a package needs to be re-shipped due to an address error.

7. Returns, Refunds, and Exchanges

7.1. Our Return Policy: Our goal is your complete satisfaction. If you are not entirely happy with your purchase, you may be eligible to return the item. Please refer to our separate “Return Policy” page [Link to your future Return Policy page] for detailed information on eligibility, conditions, timeframes, and procedures for returns, refunds, and exchanges.

7.2. Return Conditions: Products must generally be returned in their original condition, unused, with all tags and packaging intact. Certain items (e.g., personalized items, intimate apparel, perishable goods, digital products) may not be returnable due to their nature.

7.3. Return Shipping: Depending on the reason for the return (e.g., damaged item vs. change of mind), the cost of return shipping may be your responsibility. Specific details will be outlined in our Return Policy.

7.4. Refunds: Approved refunds will be processed back to your original payment method within a certain number of days after the returned product has been received and inspected by our supplier. Please allow time for your bank or credit card company to post the refund.

8. Intellectual Property Rights

All content on the EEZI Commerce Website, including but not limited to text, graphics, logos, images, audio clips, video clips, data compilations, and software, is the property of EEZI Commerce or its content suppliers (including product images from our dropshipping partners) and is protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as generally and ordinarily permitted through the Website’s functionality.

9. User Conduct

You agree to use the Website only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Website in any way that violates any applicable federal, state, local, or international law or regulation.
• Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which, as determined by us, may harm EEZI Commerce or users of the Website or expose them to liability.
• Use the Website to transmit any unsolicited or unauthorized advertising or promotional material, including “junk mail,” “chain letter,” “spam,” or any other similar solicitation.
• Use any robot, spider, or other automatic device, process, or means to access the Website for any purpose, including monitoring or copying any of the material on the Website.
• Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website.

10. Disclaimer of Warranties

YOUR USE OF THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER EEZI COMMERCE NOR ANY PERSON ASSOCIATED WITH EEZI COMMERCE MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE WEBSITE.

WITHOUT LIMITING THE FOREGOING, NEITHER EEZI COMMERCE NOR ANYONE ASSOCIATED WITH EEZI COMMERCE REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT, OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.

EEZI COMMERCE HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PARTICULAR PURPOSE.

11. Limitation of Liability

IN NO EVENT SHALL EEZI COMMERCE, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.

BECAUSE WE RELY ON THIRD-PARTY SUPPLIERS FOR PRODUCT QUALITY AND FULFILLMENT, EEZI COMMERCE’S LIABILITY FOR ANY DEFECTIVE PRODUCT IS LIMITED TO THE REFUND OF THE PURCHASE PRICE OF THE PRODUCT. WE ARE NOT RESPONSIBLE FOR ANY DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF ANY PRODUCT PURCHASED THROUGH OUR WEBSITE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

12. Indemnification

You agree to defend, indemnify, and hold harmless EEZI Commerce, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms or your use of the Website, including, but not limited to, your User Contributions, any use of the Website’s content, services, and products other than as expressly authorized in these Terms, or your use of any information obtained from the Website.

13. Governing Law and Dispute Resolution

All matters relating to the Website and these Terms, and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of [Your Country/State/Province, e.g., the laws of India, or the laws of the State of Delaware, USA, if you have a US entity] without giving effect to any choice or conflict of law provision or rule.

Any legal suit, action, or proceeding arising out of, or related to, these Terms or the Website shall be instituted exclusively in the federal or state courts located in [Your City/Region, e.g., Guwahati, Assam, India, or the appropriate court in the state/country chosen above], although we retain the right to bring any suit, action, or proceeding against you for breach of these Terms in your country of residence or any other relevant country. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

14. Changes to the Terms and Conditions

We may revise and update these Terms from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Website thereafter. Your continued use of the Website following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

15. Termination

We may terminate or suspend your access to all or part of the Website, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

16. Severability

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

17. Entire Agreement

The Terms and our Privacy Policy constitute the sole and entire agreement between you and EEZI Commerce regarding the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website.

18. Contact Information

If you have any questions about these Terms and Conditions, please contact us.